That is a good question and the answer is not so simple to explain.
For this you need to know more about the taxifare rates...
The taxifare (which you can see on the taximeter) is the combination of three parts:
- The Start tariff:
This will be between € 0,-- and € 5,12 for a normal taxi (1-4 persons). For taxibuses is the maximum € 8,33.
- The KM-tariff:
This is the price for each kilometer which is max. € 1,94 voor a taxi and € 2,23 voor a taxibus.
- The Time-tariff:
This is the time that a taxi must wait (for you or during the ride). The maximum is € 32,87 per hour for every taxi(bus). As long as the taxi is driving, this tariff is not used, unless the taxi is driving less then 20 km/hour (for example: if you are standing still or driving very slowly in a traffic jam). There is no time-tariff before the meter starts.
Under certain conditions a taxi company is allowed to exceed these maximums, as long the total amount not exceeds the total sum of the maximum tariffs mentioned above.
Example: A taxi company has € 0,-- start tariff (in Dutch: instaptarief). It is allowed to calculate that into his km-tariff (by making the first few kilometers more expensive than the maximum of € 1,94/km) as long as the amount not exceeds the total limit of the sum of the maximum tariffs. To make this more clear an example will follow...
Example:You drive with your partner from Schiphol to Eindhoven and the distance is 125 km. You waited 10 minutes before red traffic lights and you were hold up for 20 minutes in a traffic jam on the highway to Eindhoven.
Calculation maximum fareprice:
Taxi : € 5,12 + (125km x € 1,94) + (half hour x € 32,87) = € 5,12 + € 242,50 + € 16,43 =
Taxibus : € 8,33 + (125km x € 2,23) + (half hour x € 32,87) = € 8,33 + € 278,75 + € 16,43 =
If the driver charges you more than this, you are paying too much and you have the right to refuse to do that. You can also call the police and explain the situation. A good cop will come to the conclusion that there is something wrong and make a call to the Transport Inspectorate Netherlands (in Dutch: Inspectie Verkeer & Waterstaat, in short IVW). They will check the meter and look if the price is correct.
If you suspect that you must pay to much (and you don't want to involve the police directly), always ask a receipt before paying!
Your receipt must have the following data mentioned (if not ask the driver to include that on your receipt):
- Company name with address and telephone number.
These data is in most cases already printed on the receipt, but check the name with the company name which is mentioned on the license and/or tariff-chart (before the window)
- P-nummer (registration number of the Minister of Transport).
These are mentioned on the license and/or the yellow/green tariff-chart
- Car License Plate of the taxi, taxi number (bigger companies numbers their cars) and if possible the name of the taxidriver.
The name of the taxidriver is mentioned on the driverspass (in Dutch: chauffeurspas) which must be visible in the taxi). The license plate and/or taxinumber you can check after you stepped out of the taxi.
- Date and time of the trip
- Total price (the amount mentioned on the taximeter).
- On print-outs (of the meter) the distance and waiting time is also mentioned.
Be sure to ask the driver to write it on the receipt if it is not mentioned already. The driver can always look those data in is taximeter if necessary.
If the taxidriver is refusing to give you a receipt with the data mentioned above, you are allowed to wait with your payment untill he/she gives you the specified receipt. If the taxidriver makes problems about that, the best thing to do is pay the taxidriver and write down the missing data yourself. It is also possible to call the police if the taxidriver refuses to give you a receipt.
Most taxidrivers will give you the receipt on your request with all data requested by you, because they are correct taxidrivers which just want to receive their money. It is also possible that they don't know that their fare-price is not correct, because most taxidrivers only look at the price mentioned on the taximeter.
In case you agree on a fixed price (without using the taximeter) it is always wise to ask for a receipt, so you can check (afterwards) if the price was in your favour. Please keep in mind that a fixed price is much more difficult to check, especially if the taximeter was not used during the trip, because it is not logged by the taximeter as a trip. Therefore always ask the taxidriver if the taximeter can be activated (even with a fixed price)...